Shipping policy

SHIPPING POLICY

Thank you for shopping with Samt. This Shipping Policy explains how orders are processed and delivered.

ORDER PROCESSING

Orders are typically processed within 2–5 business days, excluding weekends and holidays. Processing time is separate from shipping time.

During holidays, promotions, or periods of high order volume, processing may take longer. You will receive a confirmation email after placing your order.

SHIPPING RATES AND DELIVERY ESTIMATES

Available shipping methods, costs, and estimated delivery times are displayed at checkout based on your delivery address.

Delivery estimates begin after an order has been processed and transferred to the carrier. These estimates are not guaranteed and may be affected by weather, carrier delays, customs processing, holidays, or other circumstances outside our control.

ORDER TRACKING

If tracking is available, you will receive tracking information by email after your order ships. Please allow time for the carrier’s tracking system to update.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an error, contact us immediately at rtshopify222@gmail.com. We cannot guarantee that an address can be changed after processing has begun.

Samt is not responsible for orders delivered to an incorrect address supplied by the customer. Additional shipping charges may apply if an order must be resent.

INTERNATIONAL ORDERS

International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country. Unless stated otherwise at checkout, these charges are the customer’s responsibility.

Customs processing may also cause delivery delays.

DELAYED, LOST, OR DAMAGED ORDERS

If your tracking information has not updated for an extended period, or your order appears delayed, contact us at rtshopify222@gmail.com with your order number.

If an order arrives damaged or incorrect, contact us as soon as possible and include your order number, a description of the issue, and clear photographs of the item and packaging.

We will review the information and explain the available next steps. Carrier investigations and resolutions may take additional time.

DELIVERED BUT NOT RECEIVED

If tracking shows that an order was delivered but you cannot locate it, please check the delivery area, ask members of your household, and contact the carrier.

After completing those steps, email