Refund policy
RETURN AND REFUND POLICY
ALL SALES ARE FINAL
Samt does not accept returns or exchanges for change of mind, personal preference, incorrect option selection, or items that are no longer wanted after purchase.
Please review product descriptions, measurements, colours, options, and order details carefully before completing your purchase.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, contact us at rtshopify222@gmail.com as soon as possible.
Please include:
• Your order number
• A description of the issue
• Clear photographs or video of the item
• Photographs of the original packaging and shipping label
We will review your request and, when appropriate, offer a replacement, refund, or another suitable resolution.
Do not discard the product or packaging while your request is being reviewed.
ORDER CANCELLATIONS
Contact us immediately if you need to cancel an order. We cannot guarantee cancellation after processing has begun.
Orders that have already been processed or shipped cannot be cancelled.
RETURN AUTHORIZATION
Do not send any item back without contacting us and receiving return instructions. Unauthorized returns may not be accepted or refunded.
REFUNDS
When a refund is approved, it will be issued to the original payment method. Your bank or payment provider may require additional time to process and display the refund.
Shipping charges are non-refundable unless the refund results from an incorrect, damaged, or defective order for which Samt accepts responsibility.
CONSUMER RIGHTS
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer-protection laws.
CONTACT
For questions or order concerns, contact: